PGVCL — Irresponsible answer

Address:Jamnagar, Gujarat

I had power failure in my office...nd registered complain in PGVCL office...after 6 hours no one attended this complaint...and when I talked to with Mr. Jayesh Patel from PGVCL...he replied with awesome answer...He said..."We dont have spare persons...If you need Electricity Urgent..then Buy a Invertor or Generoter..."
Is this the answer suppose to be given to a Customer...?
I need Justification of this answer from this Particular Person...
Please do Needful...Thanks
Nilesh
[protected]@rediffmail.com
M.[protected]
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BILL AMOUNT REFUND

DEAR SIR MARE AJE FECTORY NU BILL 5572 RS HATU JEMA MARATHI BHUL THI ONLINE PAYMENT MA 55723 BHARAI GYA CHE . TO APNE JNAVANU KE MARE VDHARA NI RAKAM NU REFUND LEVU CHE TO TAME MARI A AARAJ NE SVIKARSO JI

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    PGVCL Phone
    +91 281 238 0425
    +91 281 238 0427
    PGVCL Address
    Off. Nana Mava Main Road, Laxminagar, Rajkot, Gujarat, India - 360004
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