Philips India — Audio Defects

Address:

Ghaziabad, Uttar Pradesh, 201005

I have Philips SHS390/98 neckband headphones. I purchased it through Paytm.The headphones were working very good for me and had amazing sound quality but I have recently been facing some issues with my set. There is something wrong with the headphone jack.Whenever I try listening to music on my phone, it is displayed that the headphones have been connected but I am not able to hear anything. I even tried the same thing on another phone, but the result was the same.The set has stopped working.I bought these headphones from Paytm and the headphones are currently under waranty. Kindly replace my headphones with a new set or get ir repaires as soon as possible.
On the backside of my headphone box, it is mentioned that these headphones were imported by Gibson Innovations Pvt. Lmtd., Sector 49, Gurgaon, Haryana.