Philips India — bad experience with philips/gibson service

Address:	Gurgaon, Haryana, 110062
Website:	Philips.co.in

I bought my first philips 5.1 home theater few years ago model number hts 5520 and it was amazing. For all these years i have been using this and didn't even bother to upgrade it. Not being the reason to afford another brand or model but i was really happy with the sound quality.

Until it got a small defect and philips service ruined it completely.in the month of april/may 2018 there was this small power blinking issue and i called the philips customer care. I had no idea that gibson will come into picture on behalf of philips. However i got my home theater repaired by philips authorized partner - gibson and after charging over rs. 4000 for a simple power fluctuation issue. When this home theater was delivered to me after service, the service guy declined to show me parts which were changed and charged for. I somehow got a feeling that nothing was being done or it won't last long. Right after 24 hours my home theater stopped working and the sound was coming from only one speaker.
I called the service guy and he told me to reset everything which i did. It worked for few hours and then same issue.

Since then i have been in touch with the service center and requested to recheck but they said my service warranty has been expired and they will charge again for a service visit.
So.. For a home theater which i loved the most and hadn't upgraded over the sound quality, philips service ruined it big time and left it useless for me.

I paid a service cost of over rs 4000 for a home theater which i had bought in rs 13000 approx. I regret that i should've thrown it away and bought a new home theater from other brand.

Why would philips/gibson did something like that? If they cannot guarantee that they can fix something after charging a hefty amount from the customer, who gave them right to ruin something which a customer loved the most?

Would love to see an answer or a resolution. I won't stop taking this matter further until i see any resolution.