Philips India — Charger not available for last 2 months

Address:

Dakshina Kannada, Karnataka

I ordered for a philips charger from Audio Video Electronics(Authorised Service Centre) and they said it would take 1 week to arrive. Even after a month, it had not arrived and out of frustration I called the Philips Service person Mr. Basavaraju to help me out. He said the charger will come in a week but now it has been another month and still the charger has not come. Now after another month (total 2 months) also the charger has not arrived and Basavaraju is not picking my calls. I can understand the hopeless service provided by the service centre, but such unprofessional behaviour was not expected of Mr. basavaraju who is a company representative. It clearly shows Philips' commitment to customer care. I have never come across such a negative attitude from any other company like LG & Samsung wherein at least the company person was dependable. I feel really sorry for buying a philips product and will never even consider it again. 2 months for a charger is nothing less than a joke!!! and still the charger has not arrived. I think I will have to buy a new shaver just because Philips is not capable enough to supply a charger in 2 months. As a last resort, I am begging anyone who can help me to please help me get a charger for the Philips model HQ912 in Mangalore, Karnataka.