Philips India — Complaining about a juicer mixer grinder purchased 1 year back.

Address:

Indore, Madhya Pradesh, 452001

Hello,
Hope you are doing great.
It's been almost a year and almost 9-10 times I have filed my complaints but I must say that the company's executives are so inefficient and so good at wasting time putting calls on hold and seem so uninterested to looking into the matter.The mixer is not working since the very beginning and after having many technicians visits I still face the same problem. I have even got several of its parts repaired and the technicians don't have the basic know-how of the product. Having contacted customer care I was told all my efforts are in vain and they can't do anything and I have to seek service center's help and having contacted service center so many times I was told they can't do anything except faulty repairs and useless visits. I just want a proper solution that is the replacement of the product this time because I'm annoyed to my best and that is in the company's policies which I have referred to properly. kindly look into the matter.

At least do reply to this mail back. I have my contact no. registered with Philips i.e. [protected] which you can refer to get all the details. I really don't think that there is any need to take this matter to any online medium and make people aware of this issue. I just want this issue to be resolved and nothing else. Hope I was clear in my description.