Philips India — Complaint against Mr. Abhishek Ranjan, Service Manager and Mr.Anil Kumar, Service Head

Address:

Gautam Buddh Nagar, Uttar Pradesh

As per service Request no. SUP00 - 16622, I had requested for installation and demo of Home theater HTB 5580 / 94 yesterday after noon and I was assured execution in 24 hours. When I called in the after noon today, call center said they would arrange. Later at 4.15PM, they asked me to talk to Mr. Abshek, Area Manager on[protected]. He was very rude and was telling me that since the request was put on sunday, the 24 hours would only start only on Monday, he can't assure any service guarrantee as it is raining in Noida (it rained only early in the morning for a while and after 6PM) etc. Again I called call center to complain. They confirmed that what Abhishek saying on 24 hours is untrue and asked me to call the National Service Head Anil Kumar on [protected]. Inspite of I calling him 5 times in a space of 1.5 hours, he did not care to pick my call or return the call ! I am a pride owner of Philips LED TV, Sound Bar and Audio and have had Philips person servicing me in 4 - 6 hours time every time. This time, they made me wait and are non committal on any time line. Over and above, Abhishek has the audacity to tell me he doesn't care and asked me to message me my details, name, address, model no., ser. req no. etc., for him to even go through records ! Don't my service request with call center sufficient for him to get the details. I am pretty disappointed and disgusted to see this kind o[censored]nprofessional people in Philips team. Planning to return the product bought on line due to the attitude of people and the delay in service delivery.