Philips India — delay in service within warranty

Address:

Moradabad, Uttar Pradesh, 246763

I purchased philips spa8000b/94 5.1 pc speakers on 23-apr-2017. After using only for 1 month 2 channel speakers suddenly stopped working. I complained about the issue via complaint no sup001/366869 and 10 days with regular followup by me service engineer visited my home and checked the unit. He found that 2 channel speakers and 2 ic's were not working. He changed the not working ic's and took the 2 non working channel speakers with him for replacement. He told me i can use my home theater system normally with left 3 channel speakers.

In next 3-4 one of three channel speaker started having problem in sound and found that another ic also not working in woofer. I again complained about the issue to customer care. They replied me that service engineer will visit to check the issue and till date no one came to check and also issue not resolved.

Problems in speaker not yet stopped here after 1 week i found that sd card i was using since starting was not detected by unit. I again contacted customer care and they replied me assured visit within next 24 hours. Till now 24 hours are not completed.

And i dont know what will be the coming issue in my speaker unit.

I feel it was a faulty product i received and was not checked properly before leaving manufacturer centre.

Please let me know if i can claim for replacement with this unit.

I don't want my speakers unit to be lying with service centre for the whole warranty period and when actual problem occurs after warranty i have to pay heavy expenses and wait a lot of months for repairing the speakers.