[Resolved]  Philips India — disappointment from Phillips as a brand

Hi,

I want to share my horrible experience of buying Philips ’42
inch’ TV(42PFL7977) from Future Bazar Aditya mall, Indrapuram, Ghaziabad. This
TV comes with in an inbuilt D2H connection w/2yrs of Platinum HD subscription.


It’s been only 9days since I bought this TV and I really
wish I could go back in time and overturn this mistake.


I bought this television to gift it to my parents on their
35th Anniversary but least I knew so called ‘gift’ will be in box
for next 5days because company forgot to dispatch a wall mounting kit and it
took their support engineers about 5days to arrange a simple wall mount to get
it hanged. To make it worst now the D2H subscription sticker that company put
on back of TV panel is invalid. Now TV is hanged but more like a showpiece and
as a solution they suggesting to pop open my Brand new TV to correct their
mistake and find some D2H number from inside of TV.


If this is not enough then their support engineers are just
not bothered to solve a customer concern. They told me they will come today morning
but no one showed-up then I called again and I was promised it will be resolved
by 4, again no one showed up. What more after 4pm they didn’t even picked my
phone. Then I went to dealer to share my concern and he got me connected to Philip
ASM and then their was yet another false promise he said engineer will be at
your home by 6pm again no one showed up. I called him again, I was told
engineer will be at your home in next 10 mins as he is already in my area.
Since then I’ve called ASM, support engineer Mr. Joginder and Shamim Saifi but
no one picks up.


This is one absolute disappointment from Philips as a brand
and their customer support. Now last thing now I hope they make some an effort
to atleast change this experience.


HarPreet Singh Goomber

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