Philips India — electric kettle - rude service provider refusing warranty service

We are being refused warranty service for our electric kettle very rudely by philips service provider because we got the defective electric plug replaced by a qualified electrician. We have brought this matter to the attention of philips support team, but they just keep raising new work orders with no action being taken. I am sure that philips understands that we purchase their products at a high premium because of the brand name and they need to ensure quality of their service provider and give customers good after sales service. Request your intervention and service on priority. Thanks