Philips India — Faulty service from Philips authorized Center, Bhopal/Defective Product

Address:	462037
Website:	[email protected]

Subject: Faulty service from Philips authorized Center, Bhopal/ product is defective

Res Sir,
I purchased Philips Home Theatre system (Model no. HTB3510/94) from Lotus Electronics, Bhopal (M. P.) on 12/10/13. I rarely used this player then also a few days back when I tried to play an authorized Blu-ray Disc on the system, the main unit did not accept the disc whereas it accepted all other discs like CD, VCD, DVD and USBs.

To find out the solution for this problem I contacted the Philips Electronics India Ltd. on its Consumer Care Toll free number[protected] where they suggested me an authorized Philips Service Center –Sunil Distributor/ Car Audio Cares, Ground Floor, Zone -1, M.P. Nagar, Bhopal.

I got it serviced there where they changed the pick-up and lenses on 18/01/2017 and charged me Rs.4026. I brought it home and played it, after half an hour it stopped working and accepted no commands except on and off. I informed MP State /Philips representative Mr. Raj Rathore on his contact no.[protected] and submitted the main unit at the service center on 13/02/2017. Till date they did not contact me, so I called them on 25/02/17(Saturday) and they told me that there was a problem in the Boot/Mother board/Main Unit and approximately Rs.4000 would be needed to recover it again. When I was inquiring the details about this telephonically[protected] they abruptly cut my call twice. Then I called Mr. Anil Kumar on his mobile [protected].He refused to talk to me and said that he was busy in a meeting.

This is highly irresponsible behavior and intolerable treatment I got from Philips Service Center –Sunil Distributor/ Car Audio Cares, Bhopal. They provided me faculty service or the fault of Technician from Philips Authorized Center. After the change of genuine pick-up and lenses, Blue ray Disc player stopped functioning immediately, within a Month (01 Month Warranty provided by service center).

This clearly proves faulty service or the fault of Technician from Philips Authorized Center.

As per the advice of Consumer Care, Philips Electronics India Ltd. already paid Rs 4026/- for change of genuine Pick up/Lenses in authorized Philips Service Center –Sunil Distributor/ Car Audio Cares, Bhopal, Now how can I pay Rs.4000 again just to play the Blu-ray disc as I had already paid Rs.4000. (Repairing cost is very high to run blue ray disc on this player)

Either the service center has provided me faulty service or the product is defective. Please look this matter on priority basis as early as possible.

Prof Dr PJ Hisalkar
Department of Biochemistry
People's College of Medical Sciences & Research Centre,
Karond Bypass Road, Bhanpur, Bhopal-462037 (MP)

Contact No. (O) 0755 – 4005114 Fax No.[protected]
(M) +91 [protected], [protected]