[Resolved]  Philips India — Frauds in billing by charging more than MRP(inc. all taxes) for television set

Address:

Ujjain, Madhya Pradesh

Dear Sir/Madam, This is to bring to your utmost kind notice that there are discrepencies in sales outlets that have come to light recently. To be specific, I recently, went to buy a television set. I chose to buy from philips since "I, supposedly, THOUGHT" that phillips is a trustworthy brand. But, sadly and unexpectedly to my surprise I was looted at the store. The details of my purchase are as follows: Model no: 14PT3626/V7 M.R.P (inc. all taxes) : INR 5490 (as mentioned on the box) Manufactured in : december 2012 Sr. No. :[protected] Since MRP means maximum retail price, I was supposed to pay what was mentioned on the box, instead I was charged INR 5800 by the dealer. On being enquired as to why this hike in charges the salesperson informed me that it was the taxes due to which there was a difference in the price. After a self humiliating debate about m.r.p. Being inclusive of taxes I got a very casual, unprofessional reply. I have proofs regarding such conversations saved as recordings in my phone. Also the sales person denied to mention the taxes levied by him in details on the bill. This denial also included placing the store's seal on the bill. I have attached a snapshot copy of the bill and side details on the box. Please heed to this request on priority. Many thanks Dr. Sandhya Charles (An unhappy customer)