[Resolved] Philips India — Home theater

sebastian borde3

from Vasai-Virar, Maharashtra

Address:

Thane, Maharashtra

Sir,
I Mr. Sebastian Borde, re4siding at Varsha Complex, Ambernath - E, would like to bring to your notice that I have taken AMC from Riya Care (authorized Service Centre of Philips). vide AMC No.[protected] dated 17.01.2014.

I have logged complaint over phone with Mr. Asim that my system is not working & on 24/02/2014 he has sent his person to check the same. The person waited for nearly an hour to check the system and said that it has to be taken to the service centre for repairing. I spoke to Asim and he also suggested sent the system to the service for repair and will return me back in week time.

After a week I called him but he told that the part is not available and within 2 to 3 days he will repair and sent my system back but almost 1 and half month has passed but II have not received my systemtill date. So it was useless and waste of time to talk with him. So got the number of Mr MIr ( from Mr Satyavan the previous head of RIA CAre (Philip centre) the head of Philip centre and explain the detail to him on 16.04.2014. He assured me that on friday he arrange to repair my system and sent me back. But he too has not given any feedback or bother to reply.

I feel sorry to say that if such kind of people are working with PHILIPs it will create and bad impression of PHILips Product in the market.

So I request you to look into the matter and arrange to repari an nd sent my systme back othewise |I would be forced to take legal step.

With REgards,
SEbastian Borde
MB [protected]
MB [protected]

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Aug 14, 2020

Complaint marked as Resolved

Philips India customer support has been notified about the posted complaint.

May 02, 2014

Updated by sebastian borde3 Sir,

Please refer to my above complaint, it is marked as resolve, but it is still not resolve.

I would like to bring to your notice that on 30.04.2014 I have received my System back almost 2 after months. Again the same problem is there. My system work only for 5 minutes and it get automatically stop. The RIA Care person has told us that we have check continously for four days.

But why it is not working. As I told you that I feel that their is no professional persons working in PHILIPS Authorised Centre.There is no qualified/professional person in RIA Care who can solve the problem. No one is bother of giving better service to the customer.

I regret to say that I am very much upset/fustrute of this kind of attitude. I also regret to say that the product of PHILIP is of very bad quality and also the service provided by PHILIP.

I really say that I will never in my dream also think of purchasing any of PHILIPS PRODUCT.

If you people really feel shame of this, pls resolve my issue ASAP.

With Regards
Sebastian Borde
[protected]
[protected]