Philips India — Home theatre soundbar, hts5131/94

Address:	North 24 Parganas, West Bengal, 743144
Website:	www.consumercomplaints.in

I wish to put across my disappointing experience faced with Philips company over the product i had purchased. Firstly, i bought the sound bar of philips model No HTS 5131/94 on 07/07/2012 for cost of Rs 25, 000/-( which is a substantial amount) with lot of expectations towards its quality and performance.

2. It was indeed disheartening, disappointing and quite a let down when barely within three years o[censored]sing such an expensive item of an internationally reputed company, the product went faulty and there is no availability of spare parts for its repair. So much so the Service Center it was sent to (New Prerona Enterprise, 5 G.B Road, Kolkatta) returned the sound bar in a damaged condition and that too after 40 days of keeping with them. My complain about repair of this product started in Aug 15 and till now has not been addressed.

3. I want to inform you that, firstly, I have not got the value for my money which has been wasted in purchasing such an expensive product and having gone defective in barely 3 years period. Secondly, a real disappointing after sales n service experience from your Service providers. And Thirdly, now you wish me to buy another product from your company brand on mere 30-40% offer that too in exchange. To be frank, its once bitten twice shy and if I am not getting the value for my money on the already bought third grade product i will not take any inconsequential offer from Philip or buy any of Philips product in future.

4. Please consider the apropos grievance of a harassed and a disappointed customer and do try to improve your ( Philips) image unless Philips no longer remains a brand of the future in India.

Thanks,
Kartikeya Sharma