Philips India — Hopeless service

Address:

Bangalore, Karnataka

Philips company reputation is going to lowest calibre due to lack of working concern and service by the service people. I am Dr Pratik Tarvadi. We had given our Television for repair on 9 Dec 2014, probably a blunder from our side of trusting Philips service. They charged me rs 3000 for replacing some parts and they gave it back at almost quarter past 10 pm after repeated calls asking about the status of our Tv. Next day the condition same, no change in the problem, only paid money. After three weeks of continuous calls, pressure from call center, Mr Raghav obliges to get TV repaired and the collection time again 10.30 pm after about 20 calls in a day. 4-5 the service people neither call nor respond again through customer care we approach other few people - Mr Subbu, Mr Murli and Mr Subrato, but they are not different from Mr Raghav, they are only liars and disrespecting customers and dishonouring their company philips. On the call they say a part has top be replaced which needs some time as they don't have that part and suddenly they deliver TV at home and say no we dint change any part with an audacity of asking transportation charges. Now the mystery is 1. Who is speaking truth the one on call at customer care or the one who is a delivery boy? 2. They say they were charging my TV, Past 1 week they were charging? 3. What is the guarantee that they have done the work this time as, according to philips service people the guarantee is only for a month? So what is the conclusion, Either management answers and looks into matter and gives me extended warranty for a year after their service as I doubt the service people, they have either spoilt my Tv or they might have taken the original parts and put duplicate or seconds parts. Or As lack of service I will be forced to go to Consumer court Dr Pratik, +91-[protected]