Philips India — Htb5151k, soundbar

Address:	Faridabad, Haryana, 121003
Website:	Phillips India

Dear Sir,

I purchased the aforesaid Phillips Home Theater system Sound Bar HTB5141K in October, 2015, after paying a huge amount of money as I was impressed by the features shown by the showroom, like 3-D, Smart TV etc., which were additional features and would transform the TV viewing an enjoyable feature. However, the after sales and support service is much below the expectation as expected from a reputed company like Phillips.
The company representative who visited for installation and demo appeared naïve and novice to explain and demonstrate the features. The main features Smart TV and 3D were neither explained nor detailed. As I could not understand the said features properly, I again called the Phillips customer care for visit to provide demo of the said features, I was told to pay for the service visit of the person. Though, it seemed unreasonabl;e, I agreed to pay for the visit, however, on discussion, it revealed that the main feature for which the sound bar was purchased, i.e. Smart TV option has been discontinued by the company and is no more supported. It has come as a shock as without the said feature, the sound bar is a simple sound box and paying a whopping Rs. 32, 000/- for the same, it appears I have been fooled. The company ought to continue and provide support to the said feature for the product sold in the market.

You are requested to take up the matter with the company for resolution of the said issue.

Durgesh Gupta