| Address: | Mumbai Suburban, Maharashtra, 400093 |
Dear Sir/Madam
I am Mitesh R Mahyavanshi Residing at Room No. 23 bhatkar Chawl No.01 Pumphouse Ganesh Nagar Andheri East Mumbai 400093 own your company's Television having product code 22PFL5237 from the date 16/10/2012 from Atlas Radio Corporation Mumbai. I and my family had written to state our sheer dissatisfaction with your brand.
I wanted to bring your attention the issue faced by me and my family with your mentioned electronic device, Initially first 1 year, the television worked properly, after that, television stopped working as we were cover under warrenty period, the maintenance personnel rectified the issue (temporarily) we have been told that there is a bug with the device's software and its re installation will solve the same and it happens 2 time during warranty period . The device worked another exact 6 month and then stopped working. we then called your maintenance personnel same issue was rectify by your maintenance personnel installed software through his pan drive and after warranty period same issue against faced it was repeated almost 3 time and we paid for it 800 for one time and then 200 Rs. because of of out of warranty.
We communicate to your personnel to find permanent solution of the issue and shelled out an additional amount of INR 3000/- Bill No. 5867 dated 13/02/2016 by Quick customer electronic service ltd goregaon west. To our surprise the device stopped working after 6 month after so called permanents solution events.
The personnel sent at our place every time we contact your customer care support is the is the same. We have been time and again victimized in the name of software bug by your personnel. our experience with your renowned name "PHILIPS" has been bitter. request you to rectify the device of its bugs at the earliest we already spend so much money on that and also, penalize your personnel so that the actions are not repeated. This complain must be consider on priority. We would betaking up the matter with consumer forum to resolve the issue if not taken seriously.
Mitesh
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