Philips India — J Odr No. PBLR[protected] dt 28/10/2016-Eye Fi Serv. Centre- B'lore- for TV Service

KT Ramesh

from Hyderabad, Telangana

Address:	Bangalore, Karnataka, 560043
Website:	Philips

With reference to the said Job order No. in the subject line, I had raised the service requirement with PHILIPS customer care via phone on 28th Nov 2016 for my TV repair. Was informed that within 2 hrs the service center would contact me but nobody did! Thanks to the SMS from the call center, I, received with contact details which I pursued and final on 5th Nov 2016 the service engineer Mr. Raghav came with great difficulty since "the setup he was working with was a one man show". (Eye Fi Serv. Centre- Bangalore)

HOWEVER THE SERVICE CHARGE for the visit WAS TO BE PAID IN FULL CASH IRRESPECTIVE OF WHETHER THE PROBLEM IS RESOLVED!

I agreed for my TV to be taken on the 5th itself for repair but it was only picked up on the 7th of Nov 2016 by the same engineer. The understanding was that they would revert with the exact problem and the repair & return cost by 7th evening and on confirmation from my side they would rectify the problem and have my TV returned on 9th Nov end of day.

Today being 12th Nov 2016, I have still not received any "feedback" from the said service center. The best part is, when I called the service engineer he sends me a SMS stating he is unwell and to contact his boss Mr. Binol on No. [protected]. When I do that on the said number (on the 9th Nov 2016)he turns on the "traffic mode" on his mobile and does not even bother to call back.

THE QUESTION IS WHETHER THE SERVICE CENTER IS GENUINE AND IF YES, WHAT IS THE STATUS OF MY TV!

Now what should I do, wait for the earliest inconvenient time for PHILIPS service center to repair and return my TV or go public with this information.

K T Ramesh

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Philips India customer support has been notified about the posted complaint.

Nov 13, 2016

Updated by KT Ramesh Following up after my earlier post in this site. Contacted Philips consumer care via chat (since their Service- telephonically on [protected] is pathetic) on 12th Nov 2016 and was informed the service team from the said company in Bangalore would call me back before the end of the day. As expected nothing!

Again tried the same on 13th Nov 9.30 am and was conferrenced with Mr. Murali of the Eye Fi service center Bangalore. It was then that I came to know that they have placed a request for the component and the same is expected on 14th Nov. Also was promised by him that if not on monday itself 14th Nov latest by next day tuesday my TV would be serviced and returned.

He has committed to contact me on monday and update on the status. The truth, I DONOT EXPECT ANYTHING FROM THEM, LEAST THEY WOULD ACTUALLY REPAIR MY TV. Fingers crossed.

K T Ramesh