Philips India — JMG HL 1631

Address:

New Delhi, Delhi

Hi, I am writing this complaint in reference of purchase of Model HL – 1631 ( [protected]) ( Juicer mixer and Grinder) on 13th April 2014 from the below dealer Gupta Electric Store A 170, Sector 7, Near Ramphal Chowk Dwarka, New Delhi -1 110077 Phone no. 25072983 Dealer Invoice no. RI/30 dated 13th April 2014. As per my assumption till last one year your company was highly reputed and in best in class and also in best in customer service but unfortunately I had a very bitter experience with your customer service and product quality. Since I purchased the above JMG I had faced the same issue of getting the fuse failure in your appliance and after visiting your dealer I registered by complaint on Phillips customer care. Three times already this has happened and your engineers comes and changes the fuse switch. Since last two days I am again facing this situation and went to your above dealer that I am facing this problem again & again but when I get the answer from his side, I was highly surprised that he only sells your product because customers asks for it and he has interest in other domains / companies as he knows that he gets frequent complaints for your company products and he can’t help his customer for it. I need a replacement of my JMG on urgent basis else I need to go for legal action against your company as well as dealer for making false commitments to the customer. I am seeking your response in next couple of hours without any further delay. If you want to contact me, you can call me at the below number. Saurabh Gupta Mobile no. [protected] Flat no. 123, Shruti Appartments, Sector – 7, Plot no. 22, Dwarka, New Delhi -110075