Hi there,
This happen recently, my philips lcd - 32 inch - 32pfl5505, have been restarting a while and few days later, it didn't turn on, when switched on only the side button lights glows. I raised a complain with tambaram philips authorized service center, the representative came and started removing the back panel, i was standing by and watching what he was doing, i saw the main board it very clearly, specifically the component to which the cable wire will be connected, it was so silvery and new, he was trying to solder some components out after a while i had a phone call and i came back while i noticed that he had switched the main board that he was working with and i asked this was not our board but he objected, i was so sure that it was not our board as i noticed that the components were little rusty and finally he fitted back everything and told he needs to take the tv to service center, initially he said if there a major issue in board he would only take only the board for chip level service, it raised my suspicious level toward him, has he had switched the main board with a older one he brought. I gave him rs. 400. This is unethical and worst service i have ever seen in my entire life. I know his intention was to switch the screen too or to charge more i don't know. I can buy one more tv again next month but i would not prefer or suggest philip again because of this incident. I will publish this incident as much as possible to educate other so that other might be careful. Was this information helpful? |