Philips India — led hd tv model no. "32pfl3738/v7" 81 cms invoice no. "hr-del[protected]"

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201310
Website:	Philips

Dear sir/ma'am,
Tv was working fine. But while i moved my location, it has display issue even without external h/w damage. On 18/8/17, i lodged complaint "gha[protected]". A guy visited & asked for a charge of inr 13, 500. Why i have to pay this even product is under warranty and no h/w damage?
Pls help and call me back.
Tnx
Dheeraj rawat
[protected]