Philips India — LED Tv

SPDP

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I purchased Philips LED Tv from Great Eastern Dalhousie branch on 02.03.2015. The Tv was delivered to my place on 04.03.2015. The person responsible for installation & demo were supposed to come on 04.03.15, bt due to mis understanding in telephonic conversation they where unable to come on 04.03.15, as according to them its the customers responsibility to follow up with the service centre. Next day 06.03.2015 was holi so they were unable to provide service. Today 07.03.2015 is a working day, but today also they are unable to provide service as they have to return home early due to festive hangover of holi. I requested them that no one will b available at my home till 6.30pm at eve, so i requested them to come at 7pm which is there normal working hour, but they refused by giving the above reason.. the televison is lying in the box as it was delivered from 04.05.2015. This is my experience regarding philips service centre.

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Philips India customer support has been notified about the posted complaint.

Mar 06, 2015

Updated by SPDP I purchased Philips LED Tv from Great Eastern Dalhousie branch on 02.03.2015. The Tv was delivered to my place on 04.03.2015. The person responsible for installation & demo were supposed to come on 04.03.15, bt due to mis understanding in telephonic conversation they where unable to come on 04.03.15, as according to them its the customers responsibility to follow up with the service centre. Next day 06.03.2015 was holi so they were unable to provide service. Today 06.03.2015 is a working day, but today also they are unable to provide service as they have to return home early due to festive hangover of holi. I requested them that no one will b available at my home till 6.30pm at eve, so i requested them to come at 7pm which is there normal working hour, but they refused by giving the above reason.. the televison is lying in the box as it was delivered from 04.05.2015. This is my experience regarding philips service centre.