[Resolved]  Philips India — Mass Breakdown of new LED lights- purchased for our new project 3 months back

Address:

Erode, Tamil Nadu

Sir, We are in a dilemma now being part of the Renowned Phillips family.We, Sri Jaya Maaruthi Yarn Indiaa P. Ltd. Pallipalayam P.O., Erode 638 006, Tamil Nadu, A 5 member team started a new spinning mill project -Textile division in Tamilnad. Already we are owning powerloom factories in which we are using your Phillps lighting and have not faced any problem till now for passed 2 to 3 decades... At present, on great pressure by your Authorised Stockist Representative Mr. Mehanathan at Erode- M/S Maruthi Electricals, we accepted to fit LED Phillips lighting totally for our project - around 600 No's LED bulbs and it was working for 3 months without any problem. But 2 to 3 weeks back, around 125 bulbs didn't burn and we lodged a complaint with the representative of Maruthi Electricals. He informed the service Engineer of Phillips - Service Dept. Mr. Prem and they visited our premises . The Engg. of Phillps said that there is some fault in the wiring of the fittings .This wiring was given by the representative of your Authorised Stockist.We questioned him ( your Engg.) that a person from the phillps team should have first given instruction either to the phillps stockist or atleast directly to our electrical team in our mill while supplying these new technology bulbs, as other company like LMW textile Machinery does while promoting new technologies. In vain, he didn't reply to this and accepted that it is his fault on behalf of the company, and informed that he would recommend to replace these faulty bulbs. In addition he told that all ( 600 No. ) fuses on one side of the LED bulb have been burnt out, and that it isn't necessary for lighting ( which you should repy to as we don't know). Further he conveyed that the total wiring should be altered, which is very tedious for us to execute, since the project has commenced with all machinery working now. Also, we need serious attention from your side to replace on warranty and help us to rectify the problem as soon as possible . We are not able to run our mill with poor lighting any more . We need your timely HELP. My Contact NO. [protected] - V.Suresh Kumar ( Director)