Philips India — Misleading Warranty Offer and Lack of Product Registration - Philips Beard Trimmer BT 3303/30

I, Sagar, am lodging a formal complaint on the consumer forum against Philips Electronics and Amazon India regarding the purchase of the Philips Beard Trimmer BT 3303/30 from Amazon.in.

The primary concern revolves around the warranty claim associated with the trimmer. As per the product listing on Amazon.in, an extra 1-year warranty was offered upon registering the product on the Philips website. However, upon attempting to register the product as instructed, I could not find the Beard Trimmer BT 3303/30 listed on the Philips website for registration. Additionally, the product was also not present in the warranty section on their website.

I purchased the product with the understanding that I would be entitled to the extended warranty, and the absence of the product for registration has left me feeling uncertain about the authenticity of the product and the warranty coverage it holds.

Attempts for Resolution:

In my attempt to address this matter, I contacted Philips customer care multiple times, seeking guidance on the product registration and warranty claim. However, my queries were met with silence, and I did not receive any response or resolution from their end.

I also approached Amazon India's customer support, seeking assistance with the warranty issue. While they were polite, they could not provide a concrete solution, and instead, they redirected me back to Philips, leading to a loop o[censored]nanswered queries.

Relief Sought:

I seek the following relief from the consumer forum:

1. A prompt and transparent resolution to the warranty claim for the Philips Beard Trimmer BT 3303/30, as advertised on Amazon.in.
2. Compensation for the mental distress, inconvenience, and time wasted in attempting to register the product and resolve the issue with both Philips and Amazon's customer support teams.
3. Necessary measures to ensure that misleading product descriptions and warranty offers are not repeated in the future, protecting consumers' rights and interests.

I sincerely hope that the consumer forum will take my complaint seriously and help resolve this matter. I believe in the importance of safeguarding consumer rights and promoting fair business practices.

Thank you for your attention to this complaint. I look forward to a just resolution.