Philips India — New Steam Press (Model: GC1920) Not Working Properly

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I lodged a complainant with customer care service no.[protected] under ref. no.[protected] on 27th Oct 2015 on the above subject. While using the steam press, the entire steam (95%) is being exhale out from the front toe's 3 orifices, whereas no steam is being exhale out from rest of all below 24 orifices (12 on right & 12 on left side of the heating plate). The Technician argued that most of the steam comes out from the front/toe's orifices of the heating plate. We have been using other steam presses, in the past, but they all had continuous exhaling of steam from all the orifices. If it is so, then what is logic of making the other 24 orifices and making photo on the packing cartoon as figure no. 3 as 'Continuous Steam'. Kindly rectify my problem or replace my article with better performing model for which I am ready to pay the difference amount otherwise I shall approach to consumer courts.