Philips India — no repair and replacement and service within warranty period

Address:

Bangalore, Karnataka, 560062

I had purchased a philips 48" fhd48pfl4, as on 1st january 2016 from metro cash and carry india pvt. Ltd. Ref invoice no.350v1400372 for rs.39999/-. With three years warranty.

As on 24th sep 2018 noticed issue on picture quality, it was not visible at all.
24th sept 2018 registered a complain for the same. Ref complain id:- ban[protected].
After 5 days the technician has visited our house and found that there is an issue with led panel and it should be replaced. The technician told that it will take two days to replace the same. When it has not work out by two days.. I have called to the philips/delta office.. Came to know that it will take twenty days.

Now around 70 days past there is no response from philips /delta team.

Now even they are closed their call center services. The call center number is not working. There is no channel to communicate them. I have written multiple mails to philips customer care. But there is no response.

I have no option to file a suit at consumer court.

Thank you, regards, suvendu mishra/ mobile :-[protected]