Philips India — No response from philips customer care

Address:

Mumbai City, Maharashtra, 400099

Hi, This is Nikita Panchal.Have purchased Philips DVD Player(DVP3638)on 27th July, 2015 from local store In Bhandup. Recently we started facing some issues with the player. The input/output slots were not working If I play any Video CD than the video was not visible on TV. Only Audio was working. After this Philips service engineer visited us on 6th Nov, 2015 & after checking our DVD Player he said that the mother board is not working properly. As our system is in warranty period he said we'll get it replaced with new Mother board by next week. But its almost a month over he has not yet come for the same.Again I dropped them a mail tried reaching them but they were not responding. Finally got this No (Name: Brajesh Thakur- [protected]). Spoke to him he said will get it done in a week's time but stil waiting for the response Requesting you to help me as I want to return my product & get my money refunded back. Awaiting for your positive response Thanks & Regards, Nikita Panchal.