Philips India — non availability of my hl 1659 mixer grinder reg.

Address:

620019

Customer inquiry
Dear,
I have purchased one philips juicer mixer grinder model number hl 1659 with automatic timer control and safety inter lock system, on 1st january ’2011.
Now my large and medium jar bush and blade spindle are eroded because of this leakage and noise problems are occurred.
For replacement of my mixe jar, i have searched our local spare market but nobody having your particular hl 1659 model jar.
I am not interested and not advisable for replacement of entire machine (Worth rs.9200/-) for non availability of low cast (Worth rs. 500/-) spare (Mixe jar.)
As our indian economy and consumer product rules you should provide service and spares supply for minimum 10 years after your particular product supply stopped.

Highlights:
You should supply hl 1659 large and medium jar. I will pay the cost of the spare.
(Or)
You should replace the machine with equivalent future (Time setting, hold down clamp and safety interlock for both of jar lock and hold down clamp lock). Any cost different for your replacement new model is applicable, i will pay for the same.
Failures of above cause i will take legal action under consumer protection act 2019. I have all necessary documents for the same.

Thanks & regards,
R. Loganathan.
For your ready reference;
Model number :hl 1659
Serial number 049 21613
Date of purchase:[protected].
Unit condition : good (Except jar)