Philips India — non compliance to service request to repair philips air purifier

Address:

PO+SD KALYANI, 741235

I regret to inform you that I had registered my complaint for service of my
philips air purifier on 26th feb 2019 vide service request no is 60-[protected].
I got a call at around 5pm that service technician will not be able to attend the
call at that moment due to heavy rain during that time though technician was
present at kalyani then. Then I fix the next date on Ist march 2019 with their
consent. But nobody came on friday. Again I call customer care and they assured me again.I got a call on 4th march from mobile no [protected]
asking me whether I received any call from technician. Soon I received a call
from [protected]. I asked him to come on 5th march.He declined as they
will remain busy with training programme and he wanted to close the call
and asked me to keep faith on him and He personally will attend the call
on 8th march at 5pm.But I refused to close the call and I call [protected]
and told him details and he assured me that call will remain open until this is solved. On 8th march I returned hurriedly before 5pm. At 5pm I call [protected] and he received the call and asked me to another day.I disconnected the call and call again to[protected] but the phone was switched off.