[Resolved]  Philips India — Non response of customer care of philips India at Calcutta, Eastern Zone

Respected Sir I have purchased a philips make grill toaster from Zenith Electric Stores, Code No. TOA-PH-2389 on 31/10/2014 ) vide TAX Invoice No. 43099 dtd 31/10/2014 in the name of my husband Mr Dipankar Bhowmick. One day while keeping the toaster in the box (there was no cellotape on the backside of the cartoon) the toaster fell down on the floor and broke down.I have given the toaster for repair to Zenith Electric Stores on 12/11/2014 and they have assured me that they will get it repaired from Philips Company. I have also assured that I am ready to pay the charge for the repair work though the total fault was not mine. But Sir, till today i.e. 30/11/2014 it was not repaired and Zenith is also not in a position how much time it will take for repair. Sir, we have a very good faith on PHILIPS INDIA and starting from bulb we have many home appliances made of your company and hence such a after sales service.This is very shocking to me.Kindly take action