[Resolved]  Philips India — not exchanging my newly bought TV(They have already taken the old one)

Address:

Pune, Maharashtra

I bought an Philips LED TV from Snapdeal.com. It was just a month later when i came to know about the lining issue on the screen of that TV. I called up in Philips customer care and they registered my complaint. The complaint number for the same they gave me was PPUN[protected]. After that i got from their regional office and one of them showed up in next two days and taken my TV's details. After that i waited for 1 month when they agian showed up and told me that we are here to replace this TV so first we wiil have to take the older one and after two days you wil get the new one. Its been 7 days now, neither they have come with my TV and nor they pick my call. When caaled up to the service desk they are saying that it will take muin 15 days for us to replace your product. I am really pissed now. Is therr anyone out there who can take actions against these companies who just want to sel their products and never want to look into the consumer's issues. Thanks, Nitish.