Philips India — not getting support from philips for complaint no. 711639 from last one month

Address:

Hyderabad, Andhra Pradesh, 500090

Dear team,
On dated 6-july-2017, i logged complain regarding my mixer grinder hl-1645. My complain no. Is 7116239. After logging complain, your engineer visited to my house and bring one parts to service center for repairing. Now after one months also, he has not returned the product. I call many times to support team but they are not giving proper response. Every time they are telling, they are escalating the case with escalation team but no response coming from them. When i am trying to talk with escalation manager, they are not forwarding the call to any senior person. It is almost one month completed and i am not able to use my product.
The service which i am getting from philips is very shameless service and i am very un-happy with this. Now slowly my product warranty is going to expire without use of the product. Finally i am writing this mail because i am fed-up with the support and service of philips.
If my issue will not resolve with in two working days than i will take some serious action and will go to consumer court for the further action.