Philips India — not provide proper service

Address:

Khordha, Odisha

I would like to inform you regarding a complain against philips india service centre, bhubaneswar, kindly read the fact narrated below:-

1. I purchased one philips mms 5220, 5-1, multimedia speakers system from ankit electronis, 154, bapuji nagar, bhubaneswar on dt. 19.10.2017.
2. The system is warranted against any defect due to defective material or workmanship for 12 months from date of purchase. Accordingly the warrantee period is valid up tp 19.10.2018.
3. First the system is break down during the month of august 2018, according to the warrantee card procedure, i called customer care, accordingly service centre person came to repair the system but did not success, they told to give the system to their authorised philips service centre i. E. M/s sairaj electronics, 212, sahid nagar, bhubaneswar – 7, accordingly i took the set to the service centre on dt. 19.08.2018. The receptionist of that service centre kept the set and issued a job card, and told to return the set after 15 days. Accordingly returned the set after 15 days.
4. When the set is operated at my residence, the same defect revealed which was appeared previously.
5. Again the set was taken to the service centre on dt. 19.09.2018. Accordingly they kept the set and issued another job card which copy is retained with me till now, they told to take back the set after 10 days.
6. After 10 day the i went the service centre, the receptionist said ‘ it will take another 10 days because the parts are not available.
7. Meanwhile, the purchaser went to the service centre for 9 times, always they ensured and saying another 10 days.
8. Lastly the service manager told to refund the purchase cost of set subject to produce of bill and proper approval by their authority. Accordingly, i submitted the copy of bill. They took 6 days to refund cash.
9. After 6 day i met the service centre receptionist, but the boy said it was under approval, it will take another 6 days,
10. During this period, after getting assurance from service centre, i purchased a new another company multimedia set from market.
11. Lastly on dt 07.12.2018, i met the service manager, but he said cost will not be refunded, the authority of philips is denying, it will take another 15 days for repairing.
12. Till now, they have not made a single call.

Therefore, i request you kindly inquire the matter and take necessary action.

Thanking you,

Yours faithfully

Prasant kumar patra,
Jharapada, bhubaneswar - 751006
Mob:- [protected]