Philips India — one month since the technician visited yet the part is not replaced

Address:

Dakshina Kannada, Karnataka, 575003

Complaint number man[protected]. Its been a month that technician has checked my faulty tv which is under warranty and had told that he has to replace a part. Yet inspite of constant follow up by me the part is not replaced. I get a very bad response from the service center here in mangalore. They haven't even provided a replacement tv until the problem witg my tv is soled (Which they promised me that they would). Is this what we should expect from. Philips india??