Philips India — Philips 2.1 speakers mms 6080b

Address:

Lucknow, Uttar Pradesh, 226022

Dear Sir,
This has reference to our chats held few days back with philips india on facebook; I have purchased a Philips 2.1 Speakers MMS 6080B audio system on 22-May-2016 from AGARWAL ELECTRIC COMPANY (show Room), Lucknow. But he didn’t demonstrate the system fully as he had to close the shop at night.
But I purchased the system as I believed in PHILIPS.
Unfortunately at home I found some problems as if the system was not checked properly by Quality Assurance people.
1. Not able to connect it through Bluetooth to my mobile. “No device found” every time.
2. Treble notes are inadequate
3. Some times the volume level looks to be sufficiently high even at first step of its minimum setting; unable to minimize it further to the desired level. Specially in early morning & late night it is required to reduce this volume level.
4. While playing FM sometimes an additional sound “KHISS... KHISS” is heard which is very disturbing. Connecting antenna has no effect.

I lodged a complaint with the above distributor immediately on 23-May;

Philips customer care. Your complaint no. is SUP001/189694. Our service center Tel no: [protected] will get in touch with you within next 6 working hrs

I regrate to inform you that none trued up to look into it.

I want to return the set immediately as the problem seen on very first day.

Please arrange for its return immediately. This is total waste of my money 4, 000 (INR).

Please do the needful at the earliest.

Best wishes
Rakesh Mathur