Philips India — Philips electric shaver / Trimmer HQ912

Address:

Jamnagar, Gujarat, 361001

Good evening sir, myself lalit yadav, invoice no. Ri-1285/11-12, regular customer of philips products residing at balachadi, 30 kms away from jamnagar approached to d 'rajdeep services' on 28th july 2016 to change d damaged blade of my shaver.
Orry to say that even the boy attendant was unable to search a new one due to all things of whole shop was in d haphazard manner. He gave me assurance to get it within 5-6 days but he failed when i approached back to service centre and handovered d trimmer. Again i got assurance to get it next day. I'm working in a defence set up where we have to work 24x7 and taking out time is d most difficult task. Permission is to be sought from d authorities to move out from d campus.In such case still i somehow managed to visit thrice but i got poor response and false promises. On 10th aug i rang service centre to confirm d availability of d blade. He told me that it has come but when on 11th aug i sent my representative to collect d same but the height o[censored]nprofessionalism was shown and the centre owner negated about d availability of d blade. And when i rang him twice but he hasn't picked up or call back.
I was really very disappointed as d product is high utility in my daily schedule but i'm not able to use it since 15-20 days due to their lackasaidal & casual attitude.
Services of authorised philips service centre at jamnagar is pathetic. Even do not pick up d call most of the time. Unable to provide normal blade of shaver since 15-20 days while he's still posessing my trimmer and above all i had to face mental & financial harassment. Excpecting quick redressal.
Uch people r spoiling d goodwill of philips products. I'm now discouraged alongwith my known / colleagues to purchase any philips products in future.