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25%
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1700
Pending
0
Resolved
422
+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
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I have sent email on 15th November 2016 regarding the servicing of my LED TV . Find the below mail for your reference. Still I am not getting any response from your end. So I am very disappoint for the product of Philips.
Kindly do the needful.
" I MD Sameer had bought a led in the month of 23rd september (2015 ) with three years warranty . Now from last five months its not working at all, many a times i have called the jamshedpur service center and also the concerned showroom. they sent a person, he checked the Led but he could not find the fault . till now Iam facing the same problem ( screen is completely blank ) .
At the time of buying it i have not been informed that if i face any problem within the warranty period then also i have to pay extra and no benefit will be given . the person who came to our house for solving the issue said that i need to pay extra for buying some additional equipments . its really very disappointing that you people lying to your customers and in reality there is no warranty period and any kind of benefits for customers.
Now as a customer please suggest me what should i do and where should i complain about it.the detail of my product id given below :
Product- LED
Model no.- 39 PFL3539
Location - National Electronics ( sakchi, jamshedpur ) . "