Philips India — Philips led no response from call center

Address:

New Delhi, Delhi, 110045

Hello,

Firstly, i wanted to inform you that your customer service are the worse serveries i have ever seen in my life time.

I had purchased philip led tv in april second week (Biggest mistake of my life, i have made).

I was experienced with the problem, no display in tv. After raise many complains, executive visited and informed me that ssb card is damage, then he changed it next day.

Surprise!!!, same led start fluctuate and 3 hdmi (Display in ports) ports out 4 are not working. The one which i working give me no sound only display. Then i called again to the service center and they informed that the complain is closed and i have to raise new one, so i register a new complain (Pdel[protected]) on 15 july.

Now i am calling daily to the service center and they contentiously ignoring my request and did not provide a single resolution, not even the escalation department helping me.

They informed me that the complain is in pending status because o[censored]n-availability of ssb card and asked me to contact service center. I asked then to contact and let me know, so they answered that service center not picking call from them. How service center will my phone? If they are not picking yours.

From last five days i am calling to your customer care and daily they lied me that the it will fix tomorrow and they informed me once they contacted service center but no response. I have been waiting for there call. But they made me fool. And now finally they stated cutting the call, whenever i calling asked them to after it to escalation department.

I do not know what to do now. However i am attempting to contact senior level but did not. Asked costumer care for email address for senior escalation department via chat and mailed them.

Thank you
Yoegsh sharma