Philips India — Philips led tv display not working

Address:

Kolkata, West Bengal, 700006

Respected, sir/madam
i vinit dugar
contact number
[protected]
i would like to raise the complain for the led tv philips which i purchase on 19.12.2015 then we have started using the product it display was not working and when we raise the complain for the same with distributor, they said there is a manufacturing defect in the software of the product then i have issued the mail to the philips consumer complain helpline they assured me that i will get my money back but no one from the department has called me to take my account number so that they can refund my money i have no received any response from them.
kindely tel me the name of the person to whom i can escalate the matter