Philips India — Philips mixer 7699

Address:

Mumbai City, Maharashtra, 400006

I had purchased Philips mixer grinder 7699 three months back. When the first time the technician came I had told him that the jars were tight and not coming off the machine easily. He said it would get sorted in a month or so. Now its been three months we are using the mixer. A week back as usual the jar got stuck and in the attempt to remove it the handle of the jar broke. I lodged a complain with Philips. The number is 60-[protected]. The repair guy came. He filed the jars and said that I would have to pay for the handle. Then he said that as the mixer was under warranty I should be giving him a written applicstion asking the company to replace the handle free of charge. I did so. He saud he would revert to me in 3 to 4 days. But the very next day I got a message from Philips that my replacement had been sent to the service centre. Then I received a message again that my request had been closed. I lodged a complain again with Philips the number beung 60-[protected]. This time I also told them that the gaskets of all the 3 jars were tearing off. The repair guy called me up and asked me to send him photos on whatsapp. I did so. But there was no reply from him for 2 days. Finally I called him up and he asked me to speak to his senior. The senior said I would have to pay for everything. I agreed to pay for the handle although it was not our mistake but I told him he would have to replace the gaskets as they were of poor quality. I have been a regular customer of Philips using your mixers, induction cookers, home theatre system and tape recorders for iver the years. But have never faced any problem like this with aby product. I hereby request you to look into this matter asap or else I would be forced to lodge a complain against you.

Thank you
Rani
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