[Resolved]  Philips India — Philips PC Speaker 4040PMPO / USB

Address:

Ahmedabad, Gujarat

Dear Sir/Madam, This has reference to the captioned subject I wish to notify that i have purchased Philips PC Speaker 4040PMPO / USB from Croma Electronic Mega Store, Surat on 04.12.2014 vide invoice no.SLF02A[protected]. However While I had tried to run product at home on 07.12.2014 after unpacking the same, it was not working properly hence i have approached to Croma for registering my complaint but they told me to contact Philips Customer Care[protected]. Subsequently i have contacted to Phillips Customer Care and registered my complaint vide Complaint Ref No.[protected]. Next day Technician from Phillips had visited my residence and verified product and concluded that some part of the system is faulted and so Audio System is not working. While leaving he had assured me that faulted part will be replaced within two days. However after that there is no response from him for the next one week and so once again i have contacted to Croma on 25.12.2014 for further follow up. I have been told by Croma person that Part is not available now with Phillips asked me to wait for two more days. While i had asked to Croma to replace the product, they told me that you just wait for two days your complaint will be definitely solved. Now today its 01.01.2015 and i am writing this mail to you to bring your attention that till now I have not received any response neither from Croma nor Phillips. Further i also wish to inform you that i am a service class person and can not afford to spare time to run after this on regular basis. I hereby sincerely request you to look into the said matter and solve my complaint at earliest. Either Replace defected part or Replace the whole product. Please find enclosed herewith Invoice Copy of the same for your ready reference. I once again request you to look into the said matter and do the needful. Yours Disappointed Customer Chirag Pawar [protected]