[Resolved] Philips India — Philips Radio not functioning properly

pande38

from Delhi, Delhi

Address:

Kolkata, West Bengal

Dear Sir, I regret to inform you that the radio which I have purchased on 03.09.2013 from Capital Electronics 12 J.L.Neheru Road Branch Kolkata Model No IN-DL167 vide cash memo number Sal/3272/13. Now after such purchase it has been observed that the battery consumption of the radio is very high and the life of battery gets exhausted within 15 to 20 days (minimum actual life of a battery set for a radio is min 3 months). I have lodged my first complaint on 17.12.2013 with reference no 42324 to Capital Electronics as it is within the guarantee period which was duly returned after repair on 08.01.2014. But within the few days the same problem has arised again of high battery consumption. Today I have again lodged a further complaint (complain no 42855). Now I am surprise to know that why this problem keeps on rotating everytime. I have purchased the product only due to the goodwill of your quality product. You are please be requested to change or replace me with a new model of the existing product as early as possible or else arrange to refund me the amount which I have spend for such purchase of the product. Thanking You Yours faithfully Sujan Kumar Pande M - [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2020

Complaint marked as Resolved

Feb 25, 2014

Updated by pande38 With reference to the above complaint I regret to inform you that no initiative has been taken against my complaint lodged at your end and the company also did not responded or revert back to me for replace of the defective radio model or neither they have arranged to refund me the purchase cost of the radio.

You are requested to look into the matter and arrange for immediate action to resolve the problem. Your feedback regarding this is very essential and important to me.

Regards

Sujan Kumar Pande
M - [protected]