Philips India — Philips Table Grill bought on 13 Dec 2013 under 2 year Global Guarantee

Address:

Bangalore, Karnataka

Dear Sir, The above product after grilling fish on 25 Oct 2014. I took the top part for cleaning. After cleaning I found out the thermostat is not fixing into the main unit, due this when I took the unit the plastic holder also broke. I took the product based on advice of the Customer care to Domlur Service center in Bangalore. It was a surprise to note that they were not aware of Philips Grill. Also the person standing was very rude and arrogant saying the product is damaged. Today on 30 October 2014 got a call from Domlur service center that this cannot be repaired. Even the Mr Murugan, as per him he is the Head of Karnataka Customer care says he is helpless and was very rude and unpolite. Since the product is defective and covered under 2 year global Guarantee kindly arrange to either make good the product or replace at the earliest.