Philips India — philips tv 32 inches - more than 3 months now - display issues and to be billed and replaced.

Address:

Chennai, Tamil Nadu, 600050

Hi good day philips customer care team,

I have purchased a philips tv on 31/july/2015 with one of our dealer; the same product had some issues with display and had to send it for servicing with jentech services (33/2, sakthi nager main road, arumbakkam, chennai 106) on 26/may/2018.
Having got a 3 year manufacturer warranty, i was told by jentech that it would replaced as the spares is not available to fix the tv display issues.
Its been more than 2 months now, till date i have been told that
I have been informed with several sms that my compliant will be closed for several times. But still the replacement is not yet done.
I have been in touch with jentech and tek care representatives, they have advised that its not yet billed and which why the tv replacement it pending for a long.

Please let me know where are we now and when can i expect to receive the tv.
Awaiting your response.

Customer ref no: che[protected]
Date of purchase: 31/july/2015.
Date on which the product was sent to jentech with display issues: 26/may/2018.
Amount charged by jentech: rs.500 /- as on 22/may/2018.
Product: philips
Set serial no:[protected]
Model #: 32pfl3938/v7a2
Purchaser name: dharma pandian
Mobile # [protected].

Regards,
Dharma pandian
[protected].