Philips India — Poor services

jitendrapandoli

from Chennai, Tamil Nadu

Address:

Vadodara, Gujarat, 390010

I have file Complain ID SUP001/255500 to service center-24/09/16 regarding my Blueray system repairing They said we will change Spare Part but now they are not looking seriously from Last 45 days at our problem and ask daily spare will came from 45 days this is happening with us and last 3 days not picking my calls.I am also interested with PG solution ( Buy Back) but they provided me higher rate of new system actually in market the same model available minimum pries the diff. between philips shop and market around Rs.[protected].
Please look into the problem.Days are going on And we are getting poor response from service center, Area manager, Customer care center.
It is to request you that please treat at urgelty

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Philips India customer support has been notified about the posted complaint.

Nov 21, 2016

Updated by jitendrapandoli Sir,
My complain not resolved till time Please do needful at top priority basis.
I am waiting from Philips

Nov 24, 2016

Updated by jitendrapandoli Dear Sir,

I am waiting your reply, We have received call for from Philips he asked me repairing not possible due to spare not available in company hence The Philips team ask for( PG solution ) new system with 40% discount, but i am not able to purchase new system due to financial problem and also i have purchase my system around 25500/- Rs.this is suitable for me and new system not available good future.
So it is to request you that please repair my system any way otherwise please buy back my system and give 60-70% amount refund to me.
Please reply