Philips India — Received of Faulty 22 " Philips make LED TV.

Dear Sir/ Madam, This is with reference to subject; I had recommended my close relative Mrs. Sheela Rathod (Age : 76 years old) a retired professor who stays alone, to buy Philips make LED TV. We had purchased this 22” LED Philips TV PFL 3958 on dated 16/02/2014 from LASSI Electronics, Dombivli (W), Thane. Since from day of purchased we had faced many issues related to its operation. During its one year warranty period, 5 times service complaint was launched. In one of its service, there was replacement of power supply. We informed to LASSI Electronics of faulty pieces received and we want the replacement. But at that time he just ignored and things just went. Now on 25th June 2015, this TV was totally non-operational. When launched complaint for service, technician had came who charged Rs 300/- for it’s servicing and told to replaced the panel board which is costing Rs 7500/-. When informed to LASSI Electronics, they told us its Electronic item, anything can happen and it’s now out of warranty so we can’t do anything. When told we will complaint this issue further, they told us that they will talk to Philips regarding this and inform us. But since last 3 weeks they are just giving us false commitment and ignoring as they are in the assumption that this old lady can’t do anything as she is alone. Now we are also very much confidence, this TV received was sent faulty from purchaser itself. It’s my humble request to you to look into this matter very seriously, and give replacement of new LED TV. Considering the age of this old lady who stays alone, and her money spend for this TV, it worth that she should get justice. Kindly do the needful. Waiting for your prompt reply. Attachments attached: 1) Original Bill copy of TV Purchase. 2) Last Service charges bill copy from Philips. Regards, Prashant P.Kadam Mobile: [protected]