Philips India — regarding replacement of defective tv (under warranty)

Address:

Ghaziabad, Uttar Pradesh, 201014

I purchased a philips television on 3rd december 2016, which is in 5 year warranty period now, which has display problem, to which i logged a complaint in the first week of november of 2018, and a technician visited on 11th november 2018, and found that the display was faulty, and told us that the part would be replaced within 21 days and if the part is not available then it takes about a stipulated time of 21 days under which the product would be replaced with the equivalent fresh piece of television. But, to my disappointment it's have been more than 6 months, after several follow-ups with your technical support and concerned people, i neither received any replacement nor the problem was resolved. Currently, all the service centre people mobile number is not available, also they are not responding to the e-mail regarding this issue. Job no: gha[protected] complaint date - 08/11/2018