Philips India — replace my product

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201308
Website:	[email protected]

Hi!

I have purchased Philips Home Theatre Model No – HTD 5520 from Spencer’s Retail Limited on 17th June 2017. Now I am facing the issue of audio effect since last 30 days, regarding the same I have logged complaint in customer care of Philips they have aligned one engineer for the visit on 23rd August 2017. After the visit engineer has told me that system has some kind of card issue and it will get changed, which will take around 15 days without any charges as the system is in warranty. Now as a customer I am not satisfied with the product & product performance.

It is my request to please replace my product as soon as possible otherwise will file complaint against the brand in consumer forum.

My kind request is to please replace the same sr.no KX1A[protected] with new .

Awaited response in positive

Product Serial- KX1A[protected]

Product Name- PHILIPS

Model No- HTD5520/94

Date of Purchase- 17/7/17

Complaint No-SUP001/416384

Date of Complaint- 14/8/17

Thanks & Regards

Ravi Chauhan

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