Philips India — Satinelle epilator

Address:

Gurgaon, Haryana, 122029

This is the second time I have bought this product. Both times the point which connects the wire to the main body gets some lose connection and the power supply is intermittent. Basically it works at some points and stops working at some point. I find the product useful but this aspect frustrating. The service centre says it can't do anything. Why would this happen twice? It seems a defect - please help! Please reach this to Philips as well. Thank you.