Philips India — service engineer asking for visiting fee and damaged the product

Address:

Gurgaon, Haryana, 122003

Hi,

I would like to escalate few things. Please let me know the process. Following are the issues

1. Day 1 - i was promised that someone will attend the issue within 4 hours but no one came or even bothered to call
2. Day 2 - the engineer came and told that charge of 400/- for opening the system and check. The product is covered in warranty
3. Day 3 - the engineer dropped the unit and damaged it. Now even buttons stopped working. He asked not to worry as it is covered in warranty. Now, the unit has to be taken to service centre and will take at least 2-3 more days
4. Day 4 - i called the 1800 number and was made to speak to pradeep. Who promised to call directly and help sorting out but he did not bother to call

It is ridiculous service from such a big brand in electronics.

I need philips to replace the unit or at least the broken parts and fix all the issues at the earliest. I will wait for 48 hours and will file a formal complaint against philips in consumer court and other forums.

Thanks
Saurabh
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