| Address: | Mumbai City, Maharashtra, 400058 |
I bought a 43 inch tv in late 2016 with 3 years warranty for my parents. When i had purchased it storekeeper had specifically said that this warranty is specifically for offline stores and in this warranty there won't be any charges or home visits.
But on jan 7, 2019 ago my tv stopped working and my dad complaint to the philiphs customer care.
There he was advised that visit charges of 650 rs would need to be paid irrespective of warranty status as policy has changed on 2017.
When the service engineer came he charges us 1350 rs saying that my tv is greater than 32 inch hence i have to pay this amount.650rs quoted was for tv upto 32 inch.
Lastly even after visiting our home engineer said that we need to take the tv ourselves to the customer service centre for repair. If that is the case what is the point of service engineer visiting us?
My father who is 66 year old had to take 43 inch tv to the service centre on his own and had to visit another two times to get it back. Is it fair to ask customer to take huge tv to customer service centre?
I have sent 6 emails to customer care but only received a reply for first mail that they will look into it. Its been more than a month but no response received. I called the customer care they said they do not look into complaints they only look into any repairing request. I am yet to receive a response and an apology from their end.
Didn't expect such service from such reputable brand.
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